Beware of False Promises: How This Company took away $31,000 of Our Hard-Earned Money and not refunding it back. Even our fertility doctor (HRC fertility center) and the coordinator are shocked by ACRC’s unprofessionalism and of hijacking our funds. They will not recommend them to any of their customers.

Background

We were introduced to ACRC through a recommendation from our fertility clinic coordinator , HRC Rancho Cucamonga. The proposed surrogate seemed promising despite her higher-than-ideal BMI, and before signing the retainer agreement, we communicated our concerns regarding her BMI via email before signing the agency retainer agreement . We emphasized the importance of medical clearance by October 2024 to align with our fertility doctor’s availability. Both the agency owner and the case manager, assured us the surrogate would meet her BMI goals and be ready in time.

Based on these assurances, we proceeded and were pressured to deposit $60,000 upfront at the time of the match. Despite the significant payment, the surrogate never reached to medical clearance stage and abandoned us , and the process never began. However, ACRC withheld $31,000 as an agency fee and which is mentioned in the agreement that it is for the entire surrogacy journey which was supposed to cover management and oversight—neither of which were provided effectively and our journey didn’t even begin and they want to keep $31000

Major Concerns and Failures:

1. Negligence in Surrogate Oversight:

Despite our documented concerns about the surrogate’s BMI, ACRC failed to monitor her progress. We were forced to step in to create a weight-loss schedule—something that was clearly the agency’s responsibility. The surrogate ultimately did not meet her goals or obtain medical clearance by October, as promised.

Lack of Oversight and Communication:•
The surrogate abandoned the process after three months, So we demanded for refund but were told you can’t get money back and were advised to continue with the same surrogate if she loses weight or to wait for a rematch which may take 6months. So we were given false assurances and promises again that surrogate will be ready by Nov 5 for travel for her medical clearance.

Mismanagement and False Promises:• We were repeatedly assured that the surrogate would be ready by early November. Instead, on November 5th, we were informed that the surrogate had used a birth control ring, messing her menstrual cycle and readiness—an oversight that reflects poor coordination and lack of experience.• The agency blamed the surrogate instead of accepting responsibility for their failures. Why an agency did wait for the last minute to reveal is this information on Nov 5? That day by seeing the repeated red flags we decided not to move forward since we cannot trust them with our limited number of embryos and with our surrogacy journey.

4.Unprofessional Conduct:•ACRC’s coordinator and case manager, failed to handle critical tasks, forcing us to directly coordinate with our doctor’s office—a responsibility that should have been theirs•

The agency withheld a significant portion of funds while failing to deliver services as outlined in the contract.

Our Request for Accountability:

We paid $31,000 as part of an agency fee, trusting that ACRC would manage the surrogacy process professionally. Instead, we encountered negligence, false assurances, and financial exploitation. Given the clear failures in delivering on their promises, we expect a full refund of $31,000.

We have evidence—including emails,communication records, and a review of similar complaints from other clients on Yelp and the BBB—that highlights ACRC’s consistent pattern of poor management and unethical practices.

If you’re considering ACRC, beware of their lack of transparency, false promises, and complete disregard for their clients’ emotional and financial well-being. Save yourself the heartbreak and look elsewhere. Also, we have reached out to HRC fertility center to ban this business. Even our doctor and the coordinator is shocked and alarmed by ACRC global’s unprofessionalism and of hijacking our funds.