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  • Anonymous
    October 13, 2020 at 12:00 am

    Well! I was already a veteran egg donor. I'd worked with a few different agencies for all my previous donations. Conceptual Options was a first! My coordinator Jiaqi was amazingly diligent and always so kind and polite! We had a hiccup trying to get our hands on my medical records but we worked together and she made me feel very comfortable and confident that I was important to her. There was a point in the match where I didn't think I could do it, and Stella stepped in to really understand my point of view. We moved past it. When I finally made it to the retrieval destination, the team went above and beyond to make sure I was comfortable. I had to travel alone and they even set up a medical transport service to get me back to my hotel! They checked on me several times post-retrieval as well! I would love to have another cycle through Conceptual Options.

  • Anonymous
    May 6, 2020 at 12:00 am

    I have loved every step of applying for my journey. All of the employees I have spoken with are amazing with communicating with me and provided outstanding service.

  • Anonymous
    October 19, 2019 at 12:00 am

    I’ve been working with this agency for many years, and I totally recommend it! I don’t have a lot of words to explain how those girls help me while donating. JiaQi, Liu, Dody, Renate and all girls who work there is sooo kind and knowledgeable.Thank you guys for making this stressful process much easier! Definitely a word class agency.

  • Anonymous
    October 18, 2019 at 12:00 am

    Posting one review on yelp doesn’t do any justice to how amazing this company and the people who work here are! I started my first surrogacy journey with them and when I do it again I will be coming right back here! Everyone is so knowledgeable and caring! If I ever had a question I could turn to anyone for help! My current case manager Jessica has always been there and helped me whenever I needed it! Having a career here would be the best because you get to help so many people, meet people from all over and have fun while doing it! Im 29weeks today and Im already thinking of the next family I’m going to help!? Thanks Conceptual Options for being amazing!❤?????

  • Anonymous
    October 7, 2019 at 12:00 am

    I am a surrogate with CO. I am currently on my second journey. I am so excited and pleased by the way the company works with intended parents. Renae is an absolute doll. She answers all my questions and helps direct me with my next steps. I couldn’t ask for a better group of people to do this with. They make every experience personable and beautiful. I would recommend them to anyone who wants to be either a surrogate, egg donor, or parent.

  • Anonymous
    September 5, 2019 at 12:00 am

    I am so pleased with Conceptual Options as a surrogate and very happy with my intake coordinator Renae. She is simply the best and helps make the process go smoothly and Renae always answers my questions very promptly and she is extremely helpful, thank you Renae once again.

  • Anonymous
    August 29, 2019 at 12:00 am

    I would highly recommend Conceptual Options for any moms looking to help someone’s dreams come true!My sister signed up to be a surrogate with Conceptual Options. Their office is really nice and calming, the staff is knowledgeable, friendly, and amazing!  They always addressed all of my questions and concerns even though I wasn’t the applicant. Something really cool that Conceptual Options does for their surrogates is parties, celebrations, giveaways, and support groups. They took really good care of my sister throughout the process. She successfully had twins for a wonderful family, she was filled with a sense of pride, selflessness, and love. She was able to use the compensation to support her own family (a single mother of 3) with this life changing opportunity. I was happy to be witness to such an awesome and selfless gift!  I would definitely recommend Conceptual Options for any Mom’s out there!

  • Anonymous
    August 7, 2019 at 12:00 am

    I am starting the surrogacy process with C.O and so far it has been nothing but amazing customer service! I’ve been in touch with Renae for my intake process and she has been nothing but awesome and so supportive. There was a hiccup in starting the process sooner but she always checked in on me before I officially came in for intake. Definitely a company I would recommend, everyone in the office is so sweet and welcoming! Can’t wait to start this journey with them

  • Anonymous
    June 23, 2019 at 12:00 am

    Thanks for my little wonderful son….

  • Anonymous
    June 7, 2019 at 12:00 am

    I have completed two donation cycles with this agency, and I have nothing but positive to say about the process. My coordinator is Liu, and she took care of my cycles seamlessly. She replies to my email and messages quickly even after work hours or during the weekends. If I have any additional requests, she follows up promptly and does her best to satisfy my needs. The reimbursement process is no sweat. Everything was calculated correctly for me. She also helped the attorney explain the legal contract to me, and made sure I fully understand the terms. I feel protected and safe to work with them, and have turned down another potential match at other agency. I recommend to work with this company. It’s the company you can trust.

  • Anonymous
    May 21, 2019 at 12:00 am

    I highly recommend to work with Liu and the agency. I was referred by one of my friends, and she had a pleasant experience working with her as the coordinator. She couldn’t get a hold of the clinic at midnight, but Liu quickly responded and got her help. My flight got delayed and I arrived in Los Angles at 2am by myself. She stayed awake to make sure I arrived at hotel safe. Because of the clinic’s schedule, my screening results was not ready on time, I almost thought my cycle will be not be possible before my trip plan. But Liu talked to her manager and the clinic staff, and we were able to finish it off on time. My precious cycle with Thousand Oaks I had pretty bad post retrieval symptoms. She sent me other donors’ suggestions and drink /diet recommendations before the retrieval. Other than feeling bloated, I feel much better for this cycle. She took time to check in with me after the retrieval and made sure I was doing okay. The reimbursement process is really easy. All I needed to do is to forward her the receipts and sign some forms, and she took care of everything to make sure I got reimbursed correctly for the mileage and parking. She’s always caring and easy to talk to. I feel a lot of agencies out there are only on the side of the parents, but you can tell she puts donors’ health and safety as priority. I would work with her again if I ever want to donate, and I already referred a couple of my friends to work with her company!

  • Anonymous
    May 21, 2019 at 12:00 am

    If I could give conceptual options more than 5 stars I totally would! This was my first time donating eggs and JIAQI made this experience sooooo comfortable and easy for me. Every time I had a question, she would pick up her phone or text me back right away! She is extremely knowledgeable and I’m definitely going to do this again through her. Highly recommend her 🙂

  • Anonymous
    March 20, 2019 at 12:00 am

    just had my transfer and it was so special!!!! Melanie was there and my sister surrogate was in the room next to me. there has been no shortage of love and care with this company from the very beginning to the trasfer I have felt like I am a part of a loving family of woman.everyone is so attentive and they take pride in their jobs. if your xurious at all about becoming a surrogate go seek out that curiosity with conceptual options LLC!

  • Anonymous
    November 11, 2018 at 12:00 am

    If I could give conceptual options more than 5 stars I totally would! This was my first time donating eggs and JIAQI made this experience sooooo comfortable and easy for me. Every time I had a question, she would pick up her phone or text me back right away! She is extremely knowledgeable and I’m definitely going to do this again through her. Highly recommend her 🙂

  • Anonymous
    July 30, 2018 at 12:00 am

    http://www.thetransgendercenter.com website register homeless the property of Justice 4105 carystreet road Richmond VA 23221 dmv Court fines A64206275 8044260370 8043162210 urgent request attention

  • Anonymous
    June 21, 2018 at 12:00 am

    From start to finish, everyone I’ve worked with has been so great and helpful! Really friendly and they care about their surrogates. Grateful I chose the right place!

  • Anonymous
    May 21, 2018 at 12:00 am

    First of all, I want to start by saying Conceptual Options has been an amazing agency to be a part of. I have been a part of this amazing agency for 3 separate journeys and have had a lot of support with each one. I have really come to appreciate everyone in the staff especially Stella, Melanie, and Jenny for always being there for me and treating me like family. They have always been quick to pick up the phone to answer any and all my questions and return my text messages promptly. When looking for an agency I am glad I went with Conceptual Options. It has been a rewarding feeling being able to help build so many families. If you are looking to do the same, I suggest you go to stop looking and go with Conceptual Options. They are truly an amazing agency to work with.

  • Anonymous
    May 21, 2018 at 12:00 am

    Conceptual options is by far a great company they make you feel like family they help you through every process. I have had an amazing experience being a surrogate with them. All the staff is amazing always so friendly and putting your needs first. I would highly recommend this agency.

  • Anonymous
    May 21, 2018 at 12:00 am

    Maybe this facility has fancy websites, dedicated staff. It appears so when I browse the pictures on the website. Once I started contacting their personnel via WeChat, I felt extremely despised and humiliated. It’s like an answering machine tells you to fill out the form and get in line. Someone might answer your inquiries for god knows how long. If I were an experienced professional doctor working in this facility, I wouldn’t hire a staff who responds to intended parents worse than SIRI

  • Anonymous
    February 8, 2018 at 12:00 am

    I had a wonderful experience with CO and an even better experience with Melanie Jacobson who was my case manager. She was always punctual in getting back to me and there was always great communication. I had a successful transfer of 2 embryos and delivered healthy twin boys this year. I couldn’t have asked for a better agency to have worked with for my first surrogacy journey and I highly recommend them to anyone thinking about surrogacy!

  • Anonymous
    February 7, 2018 at 12:00 am

    I’m a 3 time successful egg donor, two donations were with Conceptual Options and seriously those two times were the best. I’ve had two potential donations and the one prior to C.O. and hands down I felt the most cared for, most important, and just loved by the ladies at Conceptual Options.Being an egg donor is a very vulnerable state of being, and I never once felt taken advantage of or less-than during my donations with C.O. There is not one woman that did not blow me away with their big hearts and great attention to detail. If you are considering growing your family or helping someone grow theirs, I highly recommend Conceptual Options.

  • Anonymous
    November 27, 2017 at 12:00 am

    By far the best agency to work with! Jenny, my case manager, is always checking in on me and asking me how I am doing as well as Dr. Rafiee. I really enjoy doing support group with Melanie. Everyone goes above and beyond to help you in anything you may need.

  • Anonymous
    November 14, 2017 at 12:00 am
  • Anonymous
    September 28, 2017 at 12:00 am
  • Anonymous
    August 10, 2017 at 12:00 am

    Best agency out there. Good pay and very caring. They are with you every step of the way.

  • Anonymous
    June 1, 2017 at 12:00 am

    Conceptual Options such a great agency. Lily and Dody take care of me and helped me with all my troubles that I went through. Highly recommended this clinic. They are awesome! Truly professional and always on top of everything. This is my second time working with them and they never let me down.

  • Anonymous
    May 30, 2017 at 12:00 am

    Great selection of donors but just OK service. Would look at other agencies…

  • Anonymous
    May 21, 2017 at 12:00 am

    It was my very first time doing anything like this before. I was nervous, but they were AMAZING! They worked with me every step of the way, even through the process of deciding if I wanted to move forward with donating my eggs. They were clear in the explanations, and truly took care of me. I would like to give a special shout out to the wonderful and beautiful (inside and out!) Aracely Lara for her support and check up before and after. They not only sent me to a fantastic doctor, but they made all of the accommodations and worked around my schedule the best they could. I even told them that, because of work, for the approval process I had to be there and back all in the same day and they made it happen. I felt informed, safe, and truly cared for throughout the entire process. When I first signed up as a donor, years before I was actually chosen, I had no idea of how much was truly involved. But I can honestly say, it was a great experience and it was for a great cause.

  • Anonymous
    May 17, 2017 at 12:00 am

    I have had a wonderful experience with Conceptual Options. All the ladies here are understanding and helpful. I can’t wait to do another journey with them!!

  • Anonymous
    April 17, 2017 at 12:00 am
  • Anonymous
    January 10, 2017 at 12:00 am
  • Anonymous
    November 1, 2016 at 12:00 am

    Conceptual Options has by far the greatest and most caring staff. They always go above and beyond to insure youre comfortable and well taken care of. I cant say enough good things about the entire office staff. Hands down the best!

  • Anonymous
    September 22, 2016 at 12:00 am

    I have had the most amazing experience with Conceptual Options. I have started my third journey and starting with the agency, I have enjoyed every step of the way. The ladies here listen and care for your needs, Highly recommended.

  • Anonymous
    August 31, 2016 at 12:00 am

    I have to say my partner and I are very happy with the service and the result from Conceptual Options! Having come away with two healthy, and beautiful twin boys. Coming from Australia, Conceptual Options have gone above and beyond with providing personalised and high end service every step of the way! From the moment we had the initial Skype conversation with the egg donor and a representative, no question went unanswered, emails and calls were always replied to on a prompt and thorough level, and we were regularly informed on a weekly basis of progress within the pregnancy however small or significant – which we greatly appreciated. They have also been transparent with any risks involved and what to expect when having twins and have been extremely supportive and reassuring throughout. The level of service was also extended during the hospital stay where we had a representative at our beck and call ensuring the surrogate mother was safe and well, and who also looked after the overwhelming paperwork and communicating with the nurses. Regular contact was also there after the babies were born and we were in our temporary accomodation and we even had the same representative assist and accompany us in the daunting task of organising visas and passports for the babies which was amazing! Overall, I cannot reccomend C.O enough for their utmost professionalism, very friendly, welcoming and reassuring manner and their delivery of managing a service such as this. We are more than happy and feel lucky to have found them to talk us through every step of the process from choosing a top quality egg donor and a reliable and professional surrogate and doctors and feel confident that the next client will walk away from their service very happy!

  • Anonymous
    August 30, 2016 at 12:00 am

    I love the people I work with! They are all nice and there for you when you need them!

  • Anonymous
    August 7, 2016 at 12:00 am

    I had the most amazing experience being a surrogate for Conceptual Options. This agency is filled with the most amazing and professional women who will drop everything to help you with whatever you need during your journey. I went into labor at 10:30pm while my husband was out of town and one of the ladies drove all the way up to the hospital I was at (An hour and 45 minute drive) to stay with me until I delivered and in my postpartum room. They made me feel just so appreciated for all that I did. If I would agree to sign up for another journey I wouldn’t work with anyone but them. Love you ladies!

  • Anonymous
    May 21, 2016 at 12:00 am

    This company is absolutely amazing, I love them. I just wanted to say Aracely is amazing. She has been their for me through this long journey, thank you girlie.

  • Anonymous
    May 9, 2016 at 12:00 am
  • Anonymous
    March 10, 2016 at 12:00 am

    I’ve done an egg donation and a surrogacy with Conceptual Options and I absolutely love all of these ladies there. Both experiences were great. All my questions and concerns were handled professionally and kindly. They really made me feel like one of their family!

  • Anonymous
    March 9, 2016 at 12:00 am

    As a Christian surrogate this agency was not the best fit for me. I was not a candidate for Conceptual Options based on my pro-life choices. I did have pleasant experiences when I worked with the staff in person, although it was difficult communicating, getting responses from messages I left & having questions answered over the phone.

  • Anonymous
    December 8, 2015 at 12:00 am

    Absolutely love this agency! I have been a surrogate with them since 2011 and I am so glad that I chose them to work with. I have been matched with the perfect couples who I am still close with and was able to help make their dreams come true with the help of conceptual options. If you are looking for an agency look no further. They take such great care of their surrogates and they make us feel appreciated at all times. I love that they have appreciation days for us and Christmas parties and family picnics. Thank you conceptual options for all that you do for intended parents and surrogates. I love the staff and all that they do in helping us. Renata is one of my favorites and she is so genuine and caring. You are one of the best companies around! Thank you!!!

  • Anonymous
    December 7, 2015 at 12:00 am

    Conceptual Options is a great agency – everyone on their staff is friendly and knowledgeable. I was a surrogate in 2013 and went through Conceptual Options and came back to do it again in 2015. They make the process easy and streamlined and take care of all their clients. I would not use another agency.

  • Anonymous
    December 6, 2015 at 12:00 am

    I have delivered three surrogate babies with Conceptual Options and it’s been a truly beautiful experience! love all the ladies there!

  • Anonymous
    September 29, 2015 at 12:00 am

    This company is amazing. I just love all the girls here. I just wanted to say how amazing Aracely and Jenny are. They have been there for me through this beautiful journey every step of the way. I just wanted to say thank you xoxo. I am a very proud super surrogate.

  • Anonymous
    June 4, 2015 at 12:00 am
  • Anonymous
    May 21, 2015 at 12:00 am

    Recently looking into surrogacy and related topics, I was fortunate to communicate with Sarah T. at Conceptual Options in Poway, CA. Not only was she very kind and professional to my specific questions, but one of the most compassionate and knowledgeable experts I have ever dealt with, in any industry. She was able to answer all my questions and concerns with the process and made me feel more comfortable that I thought was going to be possible. Thank you Sarah and CO for an amazing job in making this a comfortable chapter in my life.

  • Anonymous
    May 21, 2015 at 12:00 am

    Conceptual Options is definitely one of the best surrogacy and egg donation agencies in the U.S.. I was very impressed by their enthusiasm and great knowledge in third party assisted reproduction. I would highly recommend them to anyone who wants to build their family through surrogacy.

  • Anonymous
    May 21, 2015 at 12:00 am

    I really loved working with Kim Taylor! She was so knowledgeable and really comforted me through my whole experience. She was able to tell me what to be prepared for every step of the way and really took the time to answer all of my questions. This is such a wonderful way to give to another family. If you are even thinking about becoming a surrogate this is the right company to go to and Kim will most definitely help you every step of the way!!

  • Anonymous
    May 21, 2015 at 12:00 am

    不孕不育,在中国依然是一种普遍存在的现象,困扰着诸多望眼欲穿的父母。我身边就有很多对夫妻面临这一困扰,尤其在就诊过程面对冰冷的医疗器械与医师冷漠的态度而感到更加的的绝望。然而,在生育诊疗所却完全不存在这一问题。在强有力的先进技术保障下,它的员工极其热情友善,因为他们设身处地的体会到前来就诊的患者那颗极度渴望为人父母,组建家庭的心。专业的诊疗手段,热情温暖的服务,无疑是消解患者疑虑,点燃其希望的良药。

  • Anonymous
    May 21, 2015 at 12:00 am

    I recently went to Conceptual Options regarding surrogacy. Sarah who is a client relations specialist was extremely helpful to me during the long process. She was with my every step of the way and guided me in the right direction since I had no idea how surrogacy worked. I couldn’t be happier with my experience. I have never felt so welcomed and comfortable before at an agency and I am glad that the team at Conceptual Options are always available to help. Highly recommend

  • Anonymous
    May 21, 2015 at 12:00 am

    I was first in my heart to love you and your team wins.Has much more benefits to you and me. I know one thing that surprised me soundly. That really does change people’s lives. My life has been a real experience.My clue was changed.Their work is very smart.Conceptual Options -Surrogacy & Egg Donation Agency can change your life.Thanks them for helping me about this.

  • Anonymous
    May 21, 2015 at 12:00 am

    From a man’s point of view, infertility is incredible difficult to relate to. The team at Conceptual Options truly help my wife and I through a very emotional time as we struggled to conceive our first child. We were not educated about our options and they took the time to work with us until all possible avenues were exhausted. Our little Max is the joy we had waited for. I just wanted to take a moment and say “thanks!”

  • Anonymous
    February 19, 2015 at 12:00 am

    I’m on my third surrogacy journey through conceptual options. I love the staff and although it’s a very complicated process, they make it easy for you. I enjoy the monthly support group meetings, it’s nice to talk with other surrogates every now and then. I couldn’t ever imagine working with another agency.

  • Anonymous
    August 5, 2014 at 12:00 am

    Hello I am currently a surrogate working with this agency and I have been with them for 2 years now. I have not had any bad experiences . The communication is great and everyone answers my questions and keeps me well informed. Contracts are great and at the beginning it takes a couple months to start the process but it’s well worth it after everything is completed .

  • Anonymous
    July 2, 2014 at 12:00 am

    I was looking to become a surrogate and I found Conceptual Options. From the start their staff is very unprofessional and rude at times. I ended up matching with a family one year after I had signed a contract with Conceptual Options. Once a match contract was signed with this family Conceptual Options had their case worker contact me and ask me to tell my lawyer what needed to be in the legally binding contract so that the intended parents would be willing to sign it faster. She kept telling me even though I was the surrogate they needed to make things easy for the intended parents and therefore the contract needed to be in their best interest. Once I was pregnant and things progressed I would receive daily emails from the intended father and if I did not respond within 24 hours I was again contacted by this agency telling me I needed to respond to each email or I was in breach of contract. When I got to around 20 weeks of pregnancy with twins I developed signs of preeclampsia. I started going to the doctors more often and had three week long hospital stays. I had been very honest signing my contract at the beginning of this and told the agency that I had four children and daycare/childcare was very expensive. They promised that even though it was not in the contract not to worry because everything would be taken care of. after an emergency C-section two weeks earlier then a planned C-section 2 healthy babies were born. I ended up being on magnesium for 24 hours and needing a blood transfusion. As I was in the operating room giving birth to these two beautiful babies the nurse came over and told me the intended parents were upset that I was having the babies two weeks earlier than planned. The parents spoke little English and I had asked the agency to please provide a liaison or have their caseworker show up while I was at the hospital to help with these types of things and incidences. The nurses told me the parents asked that the children be able to stay in the nursery so they could go back to their hotel to sleep. The nurses told them this would not be accommodated. The father ended up leaving his wife and their travel nanny with them at the hospital. The next morning having my blood transfusion the intended father came into my room and began to tell me I must’ve done something wrong in the pregnancy for the babies to have to be born two weeks early. He said their three-year-old son they had brought with them to the US was not ready to have siblings so early. They had plans for the two weeks that they were there without the newborns. As I contacted the agency to let them know all I got back was a text message from Jenny saying due to the language barrier I was taking it wrong. All I ever got from this agency was that the intended parents were always right and nothing for myself could be accommodated. After coming home two days after a C-section and blood transfusion I just needed to rest and be with my children. I was sent home on bed rest due to severe edema and high blood pressure. I had to be on daily blood pressure medication since at its worse my blood pressure was 200/110. I could not drive pick up my children or be on my feet for more than five minutes without losing feeling in my feet. I had previously been told by my agency that childcare was up in amount while going through this. After I had paid out-of-pocket $3200 to have someone pick up my children in the morning for school bring them home and help with meals throughout the day until my husband came home the agency then said the intended father no longer wanted to pay the extra amount to help with daycare. Yet after submitting receipts no one had the decency to even let me know. I ended up eating the money paid out. The intended father contacted me every day after birth saying he would like to go out to dinner once the hospital released me. Due to my condition and and everything I was going through emotionally I declined his offer. When he finally got back to Italy he emailed me saying that I had cost him a lot of money because his children were not healthy. He said all they do is cry all night and want to eat. I cannot believe that he was blaming me for having normal newborns. I then wrote back to him that unfortunately children especially newborns cry at night and do need to eat. I told him I would pray for him and I would appreciate it if he would never contact me again. When people ask me about surrogacy now I tell them it’s not worth it. I tell them if they can have children they should do it and enjoy their children and love them more than anything. I could’ve died during this experience and it would have been for people who just saw me as an employee and an agency who felt the exact same way. All I could ever think of is everything I did right in this pregnancy and everything I put my body through yet they only saw it as my job. They’re very unprofessional people that have no right being in this career field.

  • Anonymous
    July 2, 2014 at 12:00 am

    Conceptual Options provides a 5 star service. From the moment I walked through the door the receptionist was pleasant and helpful and gave me her undivided attention. I was nervous coming to a new place and embarking on a new adventure but the staff made me feel welcome and relaxed. I was given a tour of the office and I was surprised to see how big it actually is, everyone stopped what they were doing to meet me and introduce themselves. I felt great energy throughout the entire visit and am super glad I decided to be work with them!!! When dealing with a delicate matter such as fertility issues it is important to be surrounded by people who actually care and are understanding of what is going on. I felt like everything was going to be ok and that I am going to be well taken care of here.

  • Anonymous
    May 21, 2014 at 12:00 am

    Had a great interview with them today! What a great facility! It was huge and they were so inviting. spoke with the doctor and she was really so nice. Looking forward to hearing back again.

  • Anonymous
    April 29, 2014 at 12:00 am
  • Anonymous
    November 22, 2013 at 12:00 am
  • Anonymous
    February 20, 2013 at 12:00 am

    First, I would like to say that my husband and I used Conceptual Options’ services, and we have a lovely, healthy baby daughter, for which we are extremely grateful. When you visit Conceptual Options, you hear the testimonials and the wonderful gifts that come with parenthood. I would like to share the other part of our experience, to provide another perspective. Our relationship with Conceptual Options began splendidly. We loved our initial case manager, Melinda Johnson. She was responsive, concerned, and an excellent advocate for surrogacy. I was concerned when I suddenly received an email from another person, claiming he would be my case manager going forward. There was no mention of Melinda. But, as everything seemed to be progressing as planned, I asked no questions; I assumed she might have found another job elsewhere. Our daughter was due in July 2012, and when, by the end of February, I had not heard anything from our lawyer about filing the paperwork to secure our parental rights, I started to wonder what was going on. Very soon after, I received an email from another law agency telling me they had been retained to secure my parental rights. I was confused, thinking I already had a lawyer. Was this second lawyer being subcontracted? I emailed the original lawyer, and the email bounced. I called the office, and the number was not in service. I googled the lawyer’s name, and found she had been charged with selling children conceived through surrogacy. She was at that point serving prison time, which explained why I had not been contacted by her. When I signed with Conceptual Options, this lawyer was recommended to me as best in the industry, but the decision whether to sign with her was up to me; there was no coercion. I signed the retainer with the second law firm. They informed me there was some concern my petition for parental rights might not go through in time, because the court in Sacramento, where my child would be born, can sometimes take longer than other places to process the paperwork. I became worried that, were something to go amiss during the birth, I would not have any rights toward the child to make any decisions. Further, all original paperwork that myself, my husband, and the surrogate had filed with the original lawyer had been lost. We needed to create new documents from scratch, which meant from the court’s perspective, we had no written agreement with our surrogate at the time of embryo transfer. Fortunately, the new law firm, which I highly recommend (Reproductive Law Center, Inc) found a way to work with all of us, including the clinic that did the embryo transfer, to create statements of work that we all agreed to and signed, and the court, to their credit, accepted this in lieu of an actual signed contract. My problems with Conceptual Options are three:1) Communication with the two case managers we had after Michelle was poorly managed.2) The president of Conceptual Options is the husband of the lawyer that we initially signed with. Surely the company had knowledge and could have let us know of the situation sooner so that we would not be left wondering if we would have parental rights at the time of our childs’ birth.3) Accounting is not detailed. When I asked for a ledger, I received single line items that did not indicate how much had been charged, how much insurance had paid, and therefore what my charges were. I had to just trust that their accounting was accurate.I hope this is helpful to anyone considering surrogacy. Our family is happy and healthy, but I think it is important to also note the challenges involved so that anyone entering into this option understands as much as possible about the experience.

  • Anonymous
    July 25, 2012 at 12:00 am

    I with my lady, everyone seemed friendly. Office was big, they had a PS3 for the dads very cool. Receptionist was a bit over the top but fun!  They take care of you with snacks and food that is for sure.

  • Anonymous
    April 2, 2012 at 12:00 am

    Came in for my initial evaluation and was surprised to see how professional the staff was and how big their office is.  Dr. Hernandez was great at explaining the entire surrogacy process without being overly pushy.  Not sure if going forward but I will go with this agency if I do.

  • Anonymous
    July 6, 2011 at 12:00 am

    OK so after going through the process they are now telling me i cant be a surrogate because of one thing, the one thing was mentioned in the interview and is on the first application. I went as far as the second test.I feel they wasted a lot of my time and money. I live 2.5 hrs away. i drove round trip 5 hrs twice and spent 4 hrs doing all the test. I feel they should have told me before they had jump through all their hoops. I'm going elsewhere. I'm sorry the the one star but this meant everything to me i understand your reason and that's OK but next time tell them up front, don't ask for an interview.

  • Anonymous
    May 3, 2010 at 12:00 am

    I am a two time egg donor, and I was not very satisfied with the service I received from Conceptual Options. While they were prompt and accomodating, there was very little contact from the woman who was overseeing me at Conceptual Options and she was often times difficult to get a hold of. I started my injections three weeks ago, and had my retrieval four days ago, and still have yet to receive a dime from the agency. I also have been unable to get a hold of the woman in charge of writing me my check. The last agency I worked with sent me my check the day after my retrieval and was constantly in contact with me before and after the retrieval to make sure I was doing ok. I would not recommend Conceptual Options.

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