NewGen Families
★★★★★5.0· 3 reviews· Las Vegas, NevadaFeedback for NewGen Families is overwhelmingly positive, with intended parents and surrogates frequently praising a team that feels genuinely invested in both sides of the journey. Many describe communication as responsive, transparent, and easy to access, and several highlight thorough explanations of the process during early consultations. Professionalism, care, and strong support throughout are recurring themes, and a number of surrogates mention returning for second or third journeys.
About
NewGen Families was founded by Damien Chambers after he became a parent through surrogacy. After many years facilitating journeys, the team created a modern agency focused on improving the experience for surrogates and future parents; all team members have 5-12 years building families via surrogacy.
Services
Escrow management
Surrogate screening
Fees
- The lowest estimated total cost of a surrogacy journey, including the agency fee and other expected expenses. Does not include fertility clinic-related expenses.
- The listing owner has not provided this information, or it is not publicly available.
- The highest estimated total cost of a surrogacy journey, including the agency fee and other expected expenses. Does not include fertility clinic-related expenses.
- The listing owner has not provided this information, or it is not publicly available.
- The fee charged to intended parents for its services and support throughout the surrogacy journey.
- The listing owner has not provided this information, or it is not publicly available.
- An additional fee charged to intended parents who live outside the United States.
- The listing owner has not provided this information, or it is not publicly available.
Surrogate compensation
- The starting base compensation for a surrogate on her first journey.
- The listing owner has not provided this information, or it is not publicly available.
- Additional compensation for surrogates who live in California. “None” means the agency confirmed there is no supplement.
- The listing owner has not provided this information, or it is not publicly available.
- The starting base compensation for a surrogate who has completed a previous journey.
- The listing owner has not provided this information, or it is not publicly available.
- Additional compensation for surrogates who live in California. “None” means the agency confirmed there is no supplement.
- The listing owner has not provided this information, or it is not publicly available.
Timelines
- The typical estimated time for intended parents to be matched with a surrogate.
- The listing owner has not provided this information, or it is not publicly available.
- The typical estimated time for a surrogate to be matched with intended parents.
- The listing owner has not provided this information, or it is not publicly available.
- The typical time from matching with a surrogate to the birth of the child.
- The listing owner has not provided this information, or it is not publicly available.
Memberships
Team
Naiby Moreno HernandezSep 2026SurrogateI'm a second time surrogate with NewGen, and I can only say that both of my journeys with them were amazing, from the very beginning, I knew they were the agency I wanted to work with and I wasn't wrong, the genuinely care about both parties IPs and GC, every individual you work with is always there to support you only a text, email or call away. Their communication is great. Amanda, Evie and Janelle, I am nothing but grateful with the three of you for making both of my journeys so easy, I wish I was younger so I could do it all over again with NewGen.…
- Tia JohnsonDec 2024Intended Parent
It has been an honour to be an intended parent in the NewGen family; I couldn't have asked for a more professional and ethical company. At NewGen, they get the balance right, and the support has been flawless. They genuinely care about their intended parents and surrogates. I have had a splendid experience!
- Alissa HarndenAug 2024Surrogate
I wanted to give a review on my experience with New Gen Families as my agency. I started the process of becoming a surrogate in December of 2022. I had a consultation with Donnye in which we just got to know each other, and she broke down the process and let me know what I could expect in the coming months. She was kind and patient, answering the numerous questions I had. She made me feel like they truly cared about me and my well-being. The next couple of months I had several doctors visits and blood draws to check for my overall health and eligibility to be a surrogate, as well as the same blood draws on my wife to check for infectious diseases. Those all went well and we moved on to the psych evaluation to make sure I was mentally fit for this journey. The person they had do mine and my wife’s psych evaluation was great, he helped us to feel relaxed during the conversation and calmed our nerves by giving us the reassurance that there was no pressure, he was just there to have a conversation with us about our feelings about the surrogacy and our mental health history. In late February of 2023, I was asked to create a short “bio” about me and my family and send them some pictures of myself and my family so they could create a profile to send to potential IPs. Two days after our profile was sent out we were sent a profile for our potential IPs. I remember when my phone notified me that I had an email from New Gen while my wife and I were in the parking lot of our gym and we sat in the car gushing for nearly 30 minutes before going in because it finally started to sink in that this was happening! It was another same-sex couple that had a lot of the same interests as my wife and I. We were over the moon excited to meet them and immediately told them we wanted to do a match call. We found out the next morning that they were also interested in meeting us. We scheduled a zoom meeting for a couple of days later with my coordinator and with the IP coordinator. Our thirty-minute meeting ended up lasting over an hour! We knew that they were a perfect match for us to do our journey with! After that, our coordinator Janelle went to work to start the process. I flew out to my IPs’ IVF clinic to do my medical screening in the beginning of April. Janelle planned out the trip for me by booking flights and making the hotel reservations. She also made sure that my allowances for meals/ Uber for the trip was paid to me beforehand. After I got medical clearance, Janelle helped me find an attorney to work with to get the contract drawn up. She found a great attorney that helped the legal process go quickly and explained everything to us in great detail every step of the way. Then came the part I was most nervous about, the IVF medication. Janelle helped coordinate the shipments of the medications as well as making sure that they billed the correct place for everything. She was such a blessing throughout this time because she helped me with getting all the ultrasounds scheduled in the timing we needed them done in order to get accurate lining measurements before the transfer. Which is an understatement really because there were LOTS of appointments and lots of going back and forth with the schedulers at the hospital. When it came time for the embryo transfer, Janelle coordinated that trip for both my wife and I. She booked the hotel, the flights, and made sure our funds were distributed on time. Once we got to the point of confirmed heartbeat with surrobaby, Janelle stayed a constant support to me and my IPs during pregnancy. Halfway through my journey, I got to meet the CEO, Damien Chambers to do an interview with him on our experience with surrogacy up until that point. He was so easy to talk to and truly made us feel like a part of the New Gen Family. It was evident that he pours his heart and soul into his work and that each and every person that works with their company is cared for. Damien stayed in contact and checked in on me and my wife throughout the rest of our surrogacy journey as well. Every life change, job change, insurance change, etc. that I threw their way, they always had a solution. Surrobaby girl was born on April 2nd, 2024 and her moms are in love with her already! I could not recommend New Gen and my coordinator, Janelle enough. They are people who are passionate about surrogacy and will never treat you like a “number.”…
very friendly, helpful and professional
We had our initial conversation with Damien regarding our surrogacy journey. Damien was awesome!! He took the time to explain all about the NewGen program and answered all of our questions. We felt really comfortable speaking with him and he helped us in the early phases of our surrogacy journey.
Great conversation with Damien ....he is very honest I highly recommend him
Choosing to become an IP or GC is a huge decision. As a 2 time GC with NewGen, and hoping to do a third journey, I have firsthand knowledge of how wonderful this agency is. I was supported and cared for in every aspect of my journey with both sets of IPs, one international and one stateside, and I know that all 4 of my IPs felt the same way. Every member of the team goes above and beyond to make sure all parties are aligned in their wishes, and both of my journeys were flawless. I truly believe the matchmaking here is top tear and that's what ultimately lead to 2 beautiful journeys. Janelle, my godsend of a case worker, is incredible. I was never alone for a moment with her in my corner. Every call or text answered, and every worry or concern addressed. I've been so grateful to never experience many of the issues my fellow GCs experience with their agencies, and I'm so glad NewGen Families works so hard to take care of all parties. It's a team effort is all ways, and my team is the best.…
Choosing NewGen is something I will always thank God for. Looking back, I truly believe He led me to this agency for a reason. From the very first conversation, I felt an instant connection with every person I spoke with. Throughout both of my surrogacy journeys, I never once felt like “just another surrogate.” I felt seen, valued, loved, and prayed for. The biggest surprise for me was how deeply everyone cared. I expected an agency to help coordinate the process, but I never expected to gain relationships that felt like family. Every phone call, text, and check-in reminded me that I wasn’t walking this journey alone. The support I received went far beyond what I ever imagined. I was treated with so much kindness, grace, and respect from beginning to end. My case worker, Jenelle, was one of God’s greatest blessings during both journeys. She celebrated the joyful moments with me, walked beside me through the difficult ones, answered every question with patience, and constantly reminded me that I was cared for. God placed her exactly where I needed her, and I will always be grateful for her. I haven’t worked with another surrogacy agency, but I’ve heard heartbreaking stories from other surrogates about feeling forgotten or unsupported. Hearing those stories only makes me appreciate NewGen even more. My experience was completely different. I always felt that my well-being mattered just as much as the outcome of the journey. I recommend NewGen without any hesitation—and I already have several times! They don’t just help create families; they care for the women who make those miracles possible. Their team leads with compassion, integrity, and genuine love, and that shines through in everything they do. Being a surrogate has been one of the greatest blessings of my life. It has allowed me to witness God’s love in such a tangible way by helping answer another family’s prayers while growing in my own faith. NewGen was a beautiful part of that story, and I will forever be thankful that God chose them to walk this journey alongside me.…
Why did you choose NewGen? I chose NewGen because I wanted an agency that genuinely cared about both the surrogate and the intended parents. From my very first conversations with them, I felt supported, informed, and never like I was just another number. They were transparent throughout the process, answered all of my questions, and made me feel confident in my decision to become a surrogate. What surprised you most about your journey? The biggest surprise was how meaningful the relationships became. Watching Henry’s dads become parents was one of the most rewarding experiences of my life. I also didn’t expect to feel so supported every step of the way—not just medically, but emotionally as well. It truly felt like everyone wanted the best outcome for all of us. How were you treated throughout the process? I was treated with kindness, respect, and appreciation from beginning to end. The NewGen team regularly checked in on me, made sure I understood every step of the process, and were always available if I had questions or concerns. I always felt valued, and my well-being was clearly a priority. If you’ve worked with another agency before, what felt different about NewGen? I haven’t worked with another agency before, but NewGen made my first surrogacy experience incredibly positive. The communication was excellent, expectations were clear, and I always felt supported. It set a very high standard for what a surrogacy journey should be. Would you recommend NewGen to someone considering surrogacy? Why? Absolutely. I would recommend NewGen to anyone considering surrogacy because they truly care about the people involved. They guide you through every step, communicate well, and make what can feel like an overwhelming process much easier. My journey was an unforgettable experience, and I’m incredibly grateful to have been part of helping a family welcome their son into the world.…
I have recently connected with NewGen to learn more about pathways to parenthood. Damien was really approachable and provided a lot of great recommendations and information for me to consider as I start.
Mr. Damien Chambers is one of the most genuinely kind and empathetic professionals I’ve ever met. He immediately understood the depth of my desire to become a parent and gave me a level of confidence and encouragement I didn’t know I needed. He shares his expertise and lived experience with such generosity, never with pressure — only education, clarity, and support. I’ve learned so much about the path ahead because of him. I’m truly grateful my U.S. attorney referred me to him. If you’re considering working with Damien, you will not be disappointed.…
I am a 3rd time surrogate and just finished a surrogacy with NewGen families. Extremely great to work with and truly understood what a surrogate like myself goes through. Highly recommend working with them as a surrogate again and even brought my IPs to work with them from working with a previous agency that didnt see our vision. Love NewGen and look forward to working with them again 💜
The onboarding and journey management teams really show an amazing level of care, support and professionalism
First-hand experiences from intended parents and surrogates in our Facebook group.
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